Three tools you control

Goldex Casino responsible gambling: control over your time and money

Play from 18 and up, knowing deposit limits, loss limits, session reminders, self-exclusion and reality checks sit in every Goldex Casino account.

Set your limit

Regulated under license MGA/B2C/408/2018, audited by QUINEL, iTech Labs and Gaming Laboratories International

Protection at a glance

Age, licence, helpline and support contact

Use this short reference when you want the key facts without reading the whole page.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/408/2018

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion help[email protected]

Your controls

Which controls can you switch on in your account?

This block shows which controls your Goldex Casino account holds and when each one earns its place.

Cap set before play

This setting caps what you can pay in over a period you pick, so the budget is decided before play starts rather than after a heavy night.

How much can I lose?

Here you set the most you are willing to lose in a period, useful when a losing run is starting to feel personal and you want a firm edge.

Knowing how long you have played

A reminder appears while you play to tell you how long you have been at the table, worth switching on if sessions tend to stretch past what you planned.

Distance from play

Choosing this closes your account to play for a set time, and in New Zealand it is the step to take rather than looking for a national register, which does not exist here.

A check mid-session

Pop-up checks show your time and spend mid-session, helping you notice drift early; switch them on when you want a nudge before a limit is reached.

Four short steps

How do you set a limit at Goldex Casino?

After these four steps you will have a limit saved and visible in your account, ready before play.

Where are my settings?

Sign in and open the settings area of your account, checking that you are on the limits section and not the payment section, since the two sit close together.

Choosing your cap

Pick the control that matches your concern: a deposit cap for money going in, a loss cap for money going out, or session time for hours at the table.

Amount, time and period

Enter the figure or the minutes you want, then choose a daily, weekly or monthly period, and read the summary once more before you save it.

Confirm and look again

Save the change, then open the limits screen again to see the new figure listed, so you know it applied and can find it next time.

Spot It Early And Keep Control

Play stops being fun when it starts carrying a cost you did not plan. Recognising that early makes the next step simple, and the simplest step is a limit or a pause set in your account before the next session.

Any of these familiar to you is reason enough to act, not to wait.

Spending past the amount you had in mind
Chasing a loss with a bigger deposit
Hiding your play from the people close to you
Borrowing money to keep going
Thinking about the next session while at work
Feeling flat or tense on the days you skip
Playing longer than you told yourself you would

Three Places To Turn

Who Can I Talk To About This?

Talking to someone costs nothing, stays private, and sits alongside the tools in your Goldex Casino account.

Gambling Helpline Aotearoa

A free, confidential line for anyone worried about their own play or someone else's. It answers at any hour, and you can also reach it by free text if speaking feels too much at first. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support through eighteen clinics across the country, with freephone and text options. Its team works weekdays from morning until late afternoon for players and their families alike. pgf.nz

Safer Gambling Aotearoa

An information service from Health New Zealand for people who gamble and for the whānau around them. Read about signs of harm, practical tips, and a local support finder for services near you. safergambling.org.nz

Hours Away Or Months Away

A Break Of Hours. A time-out closes your access for a stretch of hours or days, long enough to clear your head. Start it from the responsible gambling section of your account after logging in. During it your account stays open, but play is blocked until the period you chose runs out.

Choose A Longer Stop. Self-exclusion shutters your access for months rather than hours, and it is set inside your account. Once it begins, play and deposits are blocked for the whole period, and it will not be lifted early, so pick a length you are sure of.

One Place To Set Your Break. New Zealand keeps no national exclusion register, so there is no single list to join. Your break is held in the Goldex Casino account itself. If you need more than a break, the helpline can point you to further support.

Who keeps gambling away from minors?

Which papers get checked? Only adults aged 18+ may hold a Goldex Casino account, so identity is checked against photo identification before play starts. The same documents, plus proof of address and a card image, are reviewed before the first withdrawal.

When the family device is shared. A gambling-blocking app on the shared laptop or phone stops casino pages loading for everyone using it, not just the account holder. Install it while the device is calm and unblocked, then change those settings with a password only you hold.

When a relative keeps playing. Sitting down without blame usually works better than a confrontation, so describe what you noticed and ask what would help. Gambling Helpline Aotearoa answers on 0800 654 655 around the clock, and free text 8006 reaches the same service.

Straight answers for you

Limits, pauses and account closing

You will know what each lock does and who to ring today.

Can I end my self-exclusion before the period runs out?+

No. A self-exclusion at Goldex Casino covers the whole period you picked when you set it, and it cannot be lifted early at your request. Set the longest stretch that matches your concern, because a short lock undone on impulse protects nobody.

How do I shut my Goldex Casino account permanently?+

Email [email protected] and ask the team to close the account for good. State plainly that you want it closed, not paused, and the support team will confirm the closure with you. Once it is done, the account cannot be reopened on a whim.

If I take a break, what changes and when can I play again?+

A pause blocks your access and your play for the days you choose, so nothing is lost in the meantime. When that stretch ends, the account opens again on its own and play is possible once more. Ask support for a pause when you want distance, not a permanent exit.

Where do I change a deposit limit I already set?+

You change it in the same part of your account where you set it, under the limits section. Pick a new figure and the new cap applies to your later deposits. Nothing needs to be sent to support, and nothing on this page asks you to type a number.

Will my self-exclusion here shut me out of other casinos?+

No. New Zealand has no national self-exclusion register, so a self-exclusion at Goldex Casino only covers your account here. It is set inside the casino account, and any other operator you use would need its own separate arrangement.

Can the helpline advise me if it is my partner who plays too much?+

Yes. Gambling Helpline Aotearoa advises relatives as well as players, on 0800 654 655, around the clock and free to text on 8006. You can ring about someone else's play, describe what you are seeing at home, and be pointed to the right support.