Three ways to reach us

Goldex Casino contact: minutes on chat, not days by e-mail

Reach support any hour of the day or night, every day of the week, on live chat, e-mail or phone.

Get help now Licensed by Malta Gaming Authority

Paid out today

726,907 NZ$

5,586 Players online now

Regulated under license MGA/B2C/408/2018, audited by QUINEL, iTech Labs and Gaming Laboratories International

NZ$41M processed weekly with withdrawals clearing in an average of 17 minutes, up to NZ$87,000 per transaction

256-bit TLS secures every deposit, withdrawal and session across 10 payment methods including Visa, Apple Pay and POLi

Certified RTP · Tested by three global labs

A real person on the other end

Three options, and none of them leaves you guessing when someone will answer.

You need an answer fast

Start the chat for anything urgent, like a stuck withdrawal or a bonus that will not load, and expect a reply within three minutes, day or night.

Open chat

Send the full story

Write to [email protected] with screenshots and details when the matter can wait, and a reply lands in your inbox within twelve hours.

Write to us

You would rather talk

Call +64 9 602 2148 in NZST for a card or deposit problem you want talked through, with a typical pickup in about one minute.

Call support

Six things to note

Faster than posting abroad, built for New Zealand players

Settle the practical side first: which number to ring, who supervises us and where to turn if play stops being fun.

Reach us

New Zealand phone+64 9 602 2148

Support time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Supervisory authorityMalta Gaming Authority, MGA/B2C/408/2018

Help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, The Salvation Army Oasis

Certified RTP · Tested by three global labs

When Support Cannot Fix It, Malta Steps In

Four steps that settle where an unresolved complaint goes after the first reply.

Quote your chat reference

Send the full story to [email protected], quoting the chat transcript, the reference and the dates involved so nothing has to be re-explained.

Before a reply, an acknowledgement

Expect a written acknowledgement with a case number once the complaints desk opens the file; keep that number for every later reply.

Goldex Casino escalates for you

Ask for a supervisor review if the written outcome misses the mark, and Goldex Casino passes the file to a senior handler within the same thread.

Send the case to Malta

Take the unresolved case to the Malta Gaming Authority, the regulator behind MGA/B2C/408/2018, after the internal route has run its course and the written outcome is in hand.

Pick your inbox

Your question, sent straight to the team that can answer

Five addresses below, each owned by one desk, so nothing sits unanswered.

Account

General support and login help[email protected]

Verification and document checks[email protected]

Money

Deposits, withdrawals and payouts[email protected]

Other

Complaints and escalations[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Seven Timings

Goldex Casino Staffs the Desks Every Hour of Every Day

Every figure below tells you how long a channel takes, so pick one with that in mind.

Live chat

Chat opening hours24 hours a day

Chat first reply3 minutes

All hours shown inNZST

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+64 9 602 2148

Phone wait1 minute

Support facts

Your question, answered plainly

Goldex Casino keeps its support promises short enough to check against your own experience.

trustHow long before my documents are checked?+

Send the three items once and the review usually closes inside 23 hours. Nothing else is asked of you while that runs. Should a document be blurred, the desk replies with a fresh request rather than a rejection.

trustWhy does the Maltese licence matter to me in New Zealand?+

Because the Malta Gaming Authority supervises Goldex Casino Ltd. under licence MGA/B2C/408/2018, and that supervision carries duties on payouts, fair games and player funds. Disputes follow Maltese rules, not New Zealand ones.

trustWhere do I request a copy of my data?+

Write to [email protected] from your registered address and state whether you want a copy or full deletion. A copy is compiled from your account record, while deletion closes the account and ends any open bonus.

trustWhat happens when I write in Finnish or Norwegian?+

German, Finnish, Norwegian and English are all staffed, so your message reaches someone reading it in their own language. Expect a reply written in whichever language you used, with names and amounts left untouched.

trustWhat if my problem lands on a Sunday night?+

Nothing waits for Monday, since the desks run round the clock across every day of the week. A chat answered at 2am NZST is handled by the same team that works midday, with the same access to your account.

trustWhen should I escalate past the first reply?+

Ask the agent to raise it to a supervisor as soon as a reply leaves your issue unsolved. If that still falls short, send the history to [email protected] and, once their answer arrives, take it to the Malta Gaming Authority.

Operator Check

Check the Paperwork Before You Play

Use this once you want the licence checked, not the bonus looked at.

Company

Legal nameGoldex Casino Ltd.

Company numberC-92846 (Malta)

Registered addressSpinola Road, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/408/2018

Written contact

Contact e-mail[email protected]

Bring These and Skip the Back-and-Forth

Five items cover almost every question, and having them to hand shortens the exchange.

Login e-mail address on the account
Payment method and the last transaction
Screenshots of any error you saw
Photo identification awaiting verification
Short summary of what you expected