First withdrawal waiting

Goldex Casino: Send your documents, then withdraw

We check identity because the Malta licence requires it, and the review takes up to 23 hours.

Start verification

Regulated under license MGA/B2C/408/2018, audited by QUINEL, iTech Labs and Gaming Laboratories International

Money moving sooner

Checked once, then withdrawals flow

You will know who reviews your file, how long it runs and where to write with questions.

Reviewing company

Goldex Casino Ltd.

Licence

MGA/B2C/408/2018, Malta Gaming Authority

Review duration

23 hours

Needed at the latest

before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

The upload path

Documents sent back once already

This settles which four uploads close the file without a second round.

Slots that match your papers

Inside your account a verification area holds the upload slots. Note which slot asks for which paper, since a file placed in the wrong one counts as missing.

One clear ID photo

A photo identification goes first, and the shot must carry all four corners with no flash glare over the face or the text.

Which page counts as proof?

Then comes the address paper, sent as a bill or bank statement; check the name and the address are visible together on one page.

How long until approval?

Our team reviews what you sent within 23 hours and writes to your registered e-mail either way, so watch that inbox rather than the withdrawal screen.

What we open

Which copies are readable enough?

Every file is read against the same checklist, so a tidy copy speeds the same 23 hours.

Photo identification

Confirmswho you are

Must showall four corners, face clear

Proof of address

Confirmswhere you live

Must showfull name, address, dated bill

Payment card image

Confirmsthe card is yours

Must showfirst six and last four digits

Three errors that hold up approval

Fit the whole document in. A corner of the card or the page sits outside the frame, so the reviewer cannot confirm it is the whole item. Lay it flat and capture all four edges Retake in daylight and skip the flash

A bill past its date. The date printed on a utility bill has slipped past the window the review team works to, so it proves nothing current. Pull a bill issued in the last few months Download the PDF straight from your provider

The file that looks tampered with. The file shows a crop, a straightened edge or a blurred detail where something was covered, so the record no longer matches itself. Send the untouched original file Rename nothing and resize nothing

Why does the casino want to see my income?

Goldex Casino Ltd. holds licence MGA/B2C/408/2018 from the Malta Gaming Authority, and that licence obliges us to know where funds on the account come from. The request is a routine duty against money laundering. It is not an accusation about you.

Depending on the case, the review team may ask for one or more of the following.

Recent payslips from your employer
Bank statements for the last months
A tax or income summary
Sale or investment paperwork
A letter from your employer

Check Point

The moments the review team steps in

You will see the exact points at which documents are requested, so nothing on the account surprises you.

A payout that moves faster

Before a transfer of that size clears, the team looks at how the account is funded and may ask for a card image or a bank statement.

Before the first use

Adding a method the account has never used triggers a look at who holds it, so a card image or a short ownership record is requested.

A raised limit and its paperwork

Once a limit is lifted above its earlier level, the team confirms the change reflects your own money and may ask for papers backing it.

The gate before the first payout

No payout leaves before verification closes, so an image of your photo identification, your address proof and a selfie with the identification may be requested.

The moment before payout

You are waiting on a withdrawal

Our team works through these points the same way every time, for every player in New Zealand.

What does Goldex Casino want to know my source of funds for?+

Money-laundering rules attached to our licence require us to understand where deposited money comes from. It is routine, applies to many players, and is not a suggestion of wrongdoing. A short explanation plus a document showing the origin is usually all our team needs.

When will I be asked to send my documents?+

The check must be complete before your first withdrawal leaves the account. Our team may also request the same documents earlier, at registration or after your first deposit, so nothing stalls later.

Do the copies need a scanner, or can a phone camera do the job?+

A phone camera is fine, as long as the file is sharp and the whole page is visible. Lay the document flat in daylight, hold the phone steady and keep your fingers out of the frame. Send the image from the email address registered on your account.

Which licence does the casino hold and what is the number?+

Goldex Casino Ltd. is licensed by the Malta Gaming Authority under licence number MGA/B2C/408/2018. That licence is what obliges us to run identity and money-laundering checks on players.

If I have changed my name, what does that mean for the check?+

Your documents should all show the same name as your account. Where a name has changed, send the supporting paper that links the old and new versions, such as a marriage certificate. Our team reviews the pair together so nothing is rejected.